Refund & Return Policy

1. Eligibility for Returns & Refunds We aim to provide high-quality products and ensure customer satisfaction. If you receive a faulty, damaged, or incorrect product, you may request a return or refund within 3 days of receiving your order.

2. Conditions for Return

  • The product must be unused, undamaged, and in its original packaging.
  • You must provide proof of purchase (order confirmation or receipt).
  • Items such as personal care products, consumables, and customized items are not eligible for return.

3. Return Process

  1. Contact our customer support at 01730441917 or email bhuiyanherbalcompany@gmail.com within 3 days of delivery.
  2. Provide your order details and reason for return.
  3. We will review your request and provide further instructions.
  4. If approved, you must return the item to our designated return address.

4. Refund Policy

  • If your return is approved, we will process your refund within 7 business days after receiving the returned item.
  • Refunds will be issued through the original payment method (bKash, Nagad, bank transfer, or store credit).
  • Delivery charges are non-refundable unless the return is due to our error.

5. Exchange Policy

  • If you prefer an exchange instead of a refund, we will replace the item (subject to availability).
  • The replacement will be processed after receiving the returned item.

6. Non-Returnable Items

  • Personal care products (such as skincare, haircare, etc.)
  • Perishable goods
  • Products damaged due to misuse or mishandling

7. Cancellation Policy

  • Orders can be canceled within 12 hours of placement if they have not been shipped.
  • If your order has already been dispatched, cancellation will not be possible.

8. Contact Information For any refund or return-related queries, please contact us:

By purchasing from Ignite Natural, you agree to our Refund & Return Policy.